Frequently Asked Questions
General Questions
How do I book a class?
Booking a class is really simple. Download our R3 Reform app which is available on Android and Apple. Create an account > Select your preferred studio >Buy > Our Classes. For new clients we recommend starting with the Intro Offer. Click on Book to book your class with us.
What class do I start with?
We recommend starting with either our Reignite (Beginner) or Recharge (Stretch and Tone) class. Visit the Our Classes page for more info.
What’s the difference between Reignite and Reignite Plus Classes?
We have a full breakdown about the difference between these classes on our Our Classes page.
What do I need to know for my first class?
Once you’ve booked in for your first class you will receive a welcome email with all you need to know. Please arrive 5 minutes early to your first class. Wear comfortable activewear and bring a drink bottle. Grippy socks are mandatory for all classes and are available for purchase at the studio.
What if I’m late for my class?
If you're over 5 minutes late, you may be unable to join for safety reasons, as the warm-up is essential. Late entry will disrupt the class.
What’s your Cancellation Policy?
Cancellations need to be made more than 8 hours prior to your class commencing to avoid losing your class credit. Cancelling a session will allow waitlisted clients to take your place in the class.
What if my class is cancelled?
Classes may be cancelled up to 2 hours prior to your class starting and you will be notified via text or email. In the unlikely event this happens your class credit will be returned.
What if I’m on a waitlist?
Waitlists move quickly, so it’s always a good idea to join! Once a spot opens up, you will be automatically added to the class and will be notified via email and/or text. If you can’t attend the class, make sure you remove yourself from the waitlist as you will be subject to our cancellation policy after the 8 hour window.
I am pregnant, can I attend classes?
Congratulations on your pregnancy! If you’ve been given the all clear by your GP, our group classes cater for pregnant clients right up until 16 weeks of pregnancy.
How old do I have to be?
You must be 16 years or over to attend our group classes. Clients under 16 may attend a Private Class when accompanied by their parent or guardian.
Can I still do Pilates if I have an injury?
Group classes involve a full body workout so modifications may be required. If you are injured and want to attend a group class you need to seek independent medical advice prior to attending. Otherwise, please enquire about Private Classes which can be tailored to your specific needs.
Packages & Memberships
When does my membership or pack start?
Our Intro Offer and 30 day packs start when you attend your first class. Our 365 day packs and all memberships start the date of purchase.
What is the commitment period for memberships?
Our memberships are a 14- week commitment. We are unable to accommodate cancellations during this period.
Need a break?
While our packs have a strict expiry date, memberships can be put on hold for up to 8 weeks a year. Just reach out to us at least three days prior and we'll be happy to help arrange it for you!
Can't use all your membership credits?
Any unused credits are added to your account for another 21 days. Once expired, they are automatically removed.
Need to cancel your membership?
Please send as an email at team@r3reform.com.au at least 3 business days prior to your renewal date so that we can process this for you. If you're going away or unable to attend for a extended period of time, just let us know so that we can put your membership on hold.
My class pack expiry date is incorrect! What do I do?
Don't panic! Class pack expiry automatically reflects the date of sale until your first class is booked. After which, your pass expiry date will be updated. If the date passes the original deactivation date, it will remain on your account and ``roll over`` until you've booked your first class. Please note, the above does not apply to 365 day class packs which begin on the day of purchase.
I’ve bought a class pack and have remaining classes, but I’m being asked to purchase a casual class before I can book. What’s going on?
The most likely issue is booking a class before your first scheduled class. Intro and monthly packs start and expire based on your first class date, so booking an earlier class may prompt you to buy another pack. The easiest solution is to cancel the later date and rebook it.
Recovery Room
Can I use the Recovery Room without doing a Pilates class?
Absolutely! The Recovery Room is open for individual bookings—no class required.
Do I need to bring anything?
Bring swimwear, a water bottle, and a bath towel if you plan to shower. Two sweat towels are provided.
What should I wear in the sauna and cold plunge?
For the infrared sauna, wear light, breathable activewear or swimwear. Many prefer a sports bra and shorts or simply a towel wrap. For the cold plunge, swimwear is required. No footwear is permitted in either. You’ll have access to a private shower to change and rinse off before or after use.
Can I bring a friend?
Yes! You're welcome to bring one guest. Most people find it more comfortable to enjoy solo.
Is there an age limit?
Yes, users must be 18 years or older.
Can I stay longer than 35 minutes?
For extended time, you may book a 50 minutes session.