Terms & Conditions

Liability Waiver

Please read the following terms carefully. By participating in any class provided by Best Wellbeing Pty Ltd T/A R3 Reform ACN 640 320 074 you consent to, and agree to release Best Wellbeing Pty Ltd from liability according to these terms. Unless the Instructor notifies you otherwise, this waiver and release will apply to all classes undertaken by you with Best Wellbeing Pty Ltd.

You acknowledge that:

you are over 18 years of age;
you understand that the classes are a form of physical activity and that there are inherent risks in undertaking any form of physical exercise;
you have disclosed, or will disclose to the Instructor prior to the class commencing, any pre-existing conditions that may place you at a higher risk of injury or inhibit your ability to participate in a class, this includes, but is not limited to:
1. 1. injuries, pain or recent surgery;
2. 2. pregnancy or if you have recently given birth; or
3. 3. respiratory or heart conditions or high blood pressure.
you will notify the Instructor if you experience any pain throughout the class and will immediately stop participating in the class if requested by the Instructor to do so;
based on information you provide, the Instructor may decide not to allow you to participate in a class, or may require you to provide a medical certificate affirming that you are able to participate in a class before allowing you to join, in the Instructor’s sole discretion;
recommendations or instruction provided by the Instructor may not be tailored for your particular skill or ability level and it is your responsibility to assess whether you are able or want to participate in all or part of a class;
you are solely responsible for ensuring that your physical environment is suitable for your participation in any class; and
classes may be recorded for by the Instructor for quality control, as well as promotional purposes. If you do not consent to the Instructor using video or still images taken during the class for promotional purposes, please notify the Instructor in writing.
To the extent permitted at law, you release and hold Best Wellbeing Pty Ltd (and where applicable its, directors, employees and representatives) harmless from any liability, cost, expense, damages or claims (including claims of negligence) arising from or which may be suffered or incurred in connection with your participation in any classes provided by the Instructor.

Purchase Policy

Class packs are non-refundable and are not transferable between individuals and cannot be extended except due to illness or injury in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.

Cancellation Policy

Trainers and classes may be subject to change without notice.

At R3 Reform, we reserve the right to cancel classes at any time if reasonable and necessary (e.g. due to instructor inability to attend). If this is the case, we will ensure we make an attempt to notify you of the cancellation. If a class has been cancelled by R3 Reform, you will not lose any class credits that you have purchased.

No refunds or credits will be provided for any classes unused by the expiry date. Cancellation/rescheduling is required to be at least 8 hours prior to your class beginning. Late cancellations or no shows will incur a lost class/credit. If you cancel or reschedule your class outside of the cancellation period or are a no-show/absent from your class you will lose your class and will not be entitled to a refund.

Memberships / Subscriptions

By signing up for this membership/subscription, you agree to a 14 week lock-in contract that is paid weekly. The contract will auto-renew for another 14 weeks if you do not cancel your membership/ subscription prior to the renewal date.

Any unused class credits will be rolled over to the next usage limit interval. If they remain unused in the interval, they will not continue rolling over.

Packages will be placed on hold within 3 working days of the member making contact, this will not be done immediately (unless a medical certificate is provided). Cancellations or changes to weekly memberships due to illness or injury, must be requested prior to the payment date. Memberships can be suspended for a maximum period of 8 weeks per year. Each member is entitled to 4 suspension periods per year.

Privacy Policy

At R3 Reform, we respect your privacy and are committed to protecting your personal information. We collect basic details such as your name, contact information, and relevant health history to provide safe and effective Pilates services.

Your information is securely stored and will never be shared or sold to third parties. We only use your data to manage bookings, communicate with you about your classes, and improve your experience at our studio.

You can access or update your personal details at any time by contacting us directly. If you have any questions or concerns about your privacy, please reach out.